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Service management: operations, strategy, information technology/

Fitzsimmons, James A

Service management: operations, strategy, information technology/ James A Fitzsimmons, Mona J Fitzsimmond and Sanjeev K Bordoloi - 8th ed. - Chennai: McGraw Hill, 2018. - 524p. ; 25cm.

ISBN: 9789353161149

Subjects--Topical Terms:
Service Management
Service Industries--Management

Dewey Class. No.: 658 / FIT/S

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