00405nam a22001337a 4500020001800000082002200018100002100040245006700061260003700128300001900165650004000184650002600224700002100250  a9780130272621  a658.4013  bGOE/T  aGoetsch, David L  aTotal quality management/cDavid L Goetsch and Stanley B Davis  aColumbus:bPrentice hall,c2001.  a278p. ;b28cm.  aTotal Quality ManagementvHandbooks  aIndustrial Management  aDavis, Stanley B