TY  - BOOK
AU  - Fitzsimmons, James A
AU  - Fitzsimmons, Mona J
AU  - Sanjeev K Bordoloi
TI  - Service management: operations, strategy, information technology
SN  - 9789353161149
U1  - 658   
PY  - 2018///
CY  - Chennai
PB  - McGraw Hill
KW  - Service Management
KW  - Service Industries--Management
ER  -