00689nam a22001937a 4500020001800000082001700018100002500035245013500060250001200195260003400207300001900241650002300260650003500283700002400318700002300342942000700365952010800372999001500480  a9789353161149  a658  bFIT/S  aFitzsimmons, James A  aService management:boperations, strategy, information technology/cJames A Fitzsimmons, Mona J Fitzsimmond and Sanjeev K Bordoloi  a8th ed.  aChennai:bMcGraw Hill,c2018.  a524p. ;b25cm.  aService Management  aService Industries--Management  aFitzsimmons, Mona J  aSanjeev K Bordoloi  cBK  001040708COMaMAINbMAINcCOMd2023-04-28l0o658   FIT/Sp2836r2023-04-28 00:00:00w2023-04-28yBK  c1740d1740