00349nam a22001337a 4500020001800000082001900018100001900037245005600056260003100112300001900143650001400162650002200176700001700198  a9789327269369  a658.8  bPAR/S  aParampal Singh  aSerivce marketing/cParampal Singh and Ramneek Kaur  aLudhiana:bKalyani,c2016.  a204p. ;b25cm.  aMarketing  aService Marketing  aRamneek Kaur