00385nam a22001217a 4500020001800000082001900018100002300037245013000060250001100190260003600201300001100237650001500248  a9780884156529  a 	658.5bSMI/P  aSmith, Elizabeth A  a     The productivity manual : methods and activities for involving employees in productivity improvement/cElizabeth A Smith  a2nd ed  aLondonbGulf Publishing company  a234p.;  aManagement