00515nam a22001577a 4500020001800000082002100018100001800039245006000057260004600117300001900163650002400182650001700206942000700223952011200230999001500342  a9789812548924  a658.812  bGRE/C  aGreen, Jack A  aCall centers:btechnology and techniques/cJack A Green  aAustralia:bThomson South western,c2003.  a276p. ;b28cm.  aTelephone etiquette  aCall centers  cBK  001040708COMaMAINbMAINcCOMd2023-05-25l0o658.812   GRE/Cp3034r2023-05-25 00:00:00w2023-05-25yBK  c2211d2211