000			00375nam a22001457a 4500
020			_a9789332535909
082			_a658.4013 _bBES/T
100			_aBesterfield, Dale H
245			_aTotal quality management/ _cDale H Besterfield...[et al.]
260			_aNew Delhi: _bPearson, _c2014.
300			_a558p. ; _b25cm.
650			_aTQM
650			_aQuality Management
942			_cBK
999			_c1817 _d1817