| 000 | 00404nam a22001337a 4500 | ||
|---|---|---|---|
| 020 | _a9788130910499 | ||
| 082 |
_a 658.812 _bMEL/S |
||
| 100 | _aMelkman,Alan | ||
| 245 |
_aStrategic customer planning: How to develop and implement a strategic account plan _cAlan Melkman/ |
||
| 260 |
_a New Delhi: _b Viva Books, _c2009 |
||
| 300 |
_a250p.; _b30cm |
||
| 650 | _aCustomer relationship management | ||
| 942 | _cBK | ||
| 999 |
_c2002 _d2002 |
||