| 000 | 00391nam a22001457a 4500 | ||
|---|---|---|---|
| 020 | _a9789812548924 | ||
| 082 |
_a658.812 _bGRE/C |
||
| 100 | _aGreen, Jack A | ||
| 245 |
_aCall centers: _btechnology and techniques/ _cJack A Green |
||
| 260 |
_aAustralia: _bThomson South western, _c2003. |
||
| 300 |
_a276p. ; _b28cm. |
||
| 650 | _aTelephone etiquette | ||
| 650 | _aCall centers | ||
| 942 | _cBK | ||
| 999 |
_c2211 _d2211 |
||